Customer Journey with Scalable Products
Realize success with extraordinary customer experience
Africa’s Best Omnichannel Call Center Solution
Reach a wider audience from a single platform.
- Bonga by Dial Afrika
- CRM
- Chat Desk
- NIA
Bonga By Dial Afrika
Bonga makes it easy to provide distinctive, customized experiences your consumers will love. You can quickly scale to stay abreast with both customer preferences and business demands. With our comprehensive system capabilities and robust features, you can peace of mind knowing your customers come first.
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88%
of customers now expect immediate engagement and resolution when they contact a business
70%
of customers now expect immediate engagement and resolution when they contact a business
90%
of customers now expect immediate engagement and resolution when they contact a business
Call Center Tool That Powers Customized Experiences.
Experience the future of customer service with Bonga.
Inbound & Outbound
Connect with your customers easily. And proactively reach your customers via different channels. Increase customer interactions, satisfaction and boost revenues with select outbound campaigns.
Voice Services
Get and exploit our seamless cloud unified communications and omnichannel call center software.Never miss a moment with customers who prefer phone bases support.
Automatic Call Distribution (ACD)
Send calls to specific agents, departments or teams based on customized rules.
Call Monitoring
Managers can listen in on live calls without the agent or caller knowing, barge in on live calls to speak with both the agent and the caller and whisper in on a live call to speak with the agent without the caller knowing.
Predictive Dialer
Automatically call several contacts at the same time just before an agent becomes available. Once a caller answers, the predictive dialer transfers the live call to the available agent.
Click to Call
Allow agents to click on any phone number within any business tool or website to make a call.