Customer Journey with Scalable Products

Realize success with extraordinary customer experience

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Africa’s Best Omnichannel Call Center Solution

Reach a wider audience from a single platform.

  • Bonga by Dial Afrika
  • CRM
  • Chat Desk
  • NIA

Bonga By Dial Afrika

Bonga makes it easy to provide distinctive, customized experiences your consumers will love. You can quickly scale to stay abreast with both customer preferences and business demands. With our comprehensive system capabilities and robust features, you can peace of mind knowing your customers come first.

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Bonga by Dial Afrika

88%

of customers now expect immediate engagement and resolution when they contact a business

70%

of customers now expect immediate engagement and resolution when they contact a business

90%

of customers now expect immediate engagement and resolution when they contact a business

Call Center Tool That Powers Customized Experiences.

Experience the future of customer service with Bonga.

Inbound & Outbound

Inbound & Outbound

Connect with your customers easily. And proactively reach your customers via different channels. Increase customer interactions, satisfaction and boost revenues with select outbound campaigns.

Voice Services

Voice Services

Get and exploit our seamless cloud unified communications and omnichannel call center software.Never miss a moment with customers who prefer phone bases support.

Automatic Call Distribution (ACD)

Automatic Call Distribution (ACD)

Send calls to specific agents, departments or teams based on customized rules.

Call Monitoring

Call Monitoring

Managers can listen in on live calls without the agent or caller knowing, barge in on live calls to speak with both the agent and the caller and whisper in on a live call to speak with the agent without the caller knowing.

Predictive Dialer

Predictive Dialer

Automatically call several contacts at the same time just before an agent becomes available. Once a caller answers, the predictive dialer transfers the live call to the available agent.

Click to Call

Click to Call

Allow agents to click on any phone number within any business tool or website to make a call.

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