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Features Save up to 34% | ||||
|---|---|---|---|---|
| Voice (Inbound & Outbound) | ✓ | ✓ | ✓ | ✓ |
| Dedicated Support | ✓ | ✓ | ✓ | ✓ |
| Onboarding & Adoption Guide | ✓ | ✓ | ✓ | ✓ |
| Reporting & Analytics | ✓ | ✓ | ✓ | ✓ |
| Omnichannel Agent Space | ✓ | ✓ | ✓ | ✓ |
| Automation & Workflows | ✓ | ✓ | ✓ | ✓ |
| Round Robin Routing | ✓ | ✓ | ✓ | ✓ |
| Marketplace Apps | ✓ | ✓ | ✓ | ✓ |
| SLA Reminder & Escalation | ✕ | ✓ | ✓ | ✓ |
| Multilingual | ✕ | ✓ | ✓ | ✓ |
| Ticketing | ✕ | ✕ | ✓ | ✓ |
| CSAT | ✕ | ✕ | ✓ | ✓ |
| Social Media & Email | ✕ | ✕ | ✓ | ✓ |
| Bots & Automated Replies | ✕ | ✕ | ✓ | ✓ |
| Performance Dashboards | ✕ | ✕ | ✓ | ✓ |
| Open APIs | ✕ | ✓ | ✓ | ✓ |