About Us

This is Dial Afrika

Dial Afrika helps businesses define the future of work, and improve team Efficiency, Productivity, and output all while understanding their customer behavior through our omnichannel customer support tool.

Collaborate

Plug into efficient collaboration within multiple teams and employees in your organization.

Communicate

Bring your communication up to speed by leveraging the power of our cloud-based omnichannel contact center and ticketing tool.

Automate

Professionally automate tasks and programs to ensure you have more time for what matters most.

Bridging Unemployment Gaps

In the last two years we have created over 3000+ jobs directly and indirectly in collaboration with our partner companies and our BPO arm. We are looking to add 1000+ more by end of 2023 in collaboration with our rockstar partners.

Begin Your Journey With our Student Programmes

Our Student programmes are for those early in their careers looking to get startup exposure and a chance at working with a great and diverse team in a fast growing company.The programme is ideal for students and new graduates.

Know more about us →

We are Inclusive

We embody diversity and equality in a serious way. We are devoted to developing a team from various backgrounds, skills and views. The more inclusive we are, the better our work environment will be. Building a culture of Equality isn't just the right thing to do, it's also the smart thing.

Frequently Asked Questions

Are the prices negotiable?

We pride ourselves in building African companies. We can tailor the product with features and specifications to match your business and budget.

How long is the implementation process?

Our Implementation process is instant, if need of a demo and training session on the product feel free to reach out

What countries are you available in?

We are currently available in Kenya, Uganda, Tanzania, Malawi and South Sudan. However if in Africa feel free to contact us and we can let you know when we will be live in your country.

How scalable is the platform to allow for new features and/or for more users and transactions?

Our platform is robust and reliable and implementation of new features or the addition of more features can be easily done because we have separated each application to run on its own server. Allowing up to a maximum of 1000 concurrent calls at a go and 10,000 interactions at a go.

How do you deal with data security and infrastructure security?

We have a two-factor authentication login unique to all our users. A firewall within all our clusters allows us to create a secure VPN connection. We have specific ports that can be used by only our customers to access the tool. System logs help us track/blacklist attacks for IPs not within set range