Our speciality increases your competitive advantage which improves your actions across the value chain. As you focus solely on the core business functions you eventually improve your customer satisfaction and increases profit. Save money, resources, and valuable production time as you focus on your specialty while taking advantage of our specialty, which is streamlining core business processes for you.
Driven by excellence thanks to strong incentives to deliver quality with operational insights that you can leverage to improve your customer experience and grow your business.
0% of online purchases are made in the evening and week-end. Improve your customer satisfaction and conversion by offering 24/7 support, on all your channels.
More than 50% of customers switch to a competitor after a negative experience. This is why 100% of our answers are personal and made by humans, based in your country.
Why you should start working with Dial Afrika today.
We help businesses provide essential services to thousands of people everyday.
For us its about building a long-term relationship, where each customer interaction offers opportunities.
We’ve enhanced our back office solutions with automation to help our brand partners reduce costs and increase scalability.
By connecting through chat support, customers receive instant responses in real time and increasing customer satisfaction.
Our clients benefit from our high standards of hiring, rigorous training, and extensive lead gen knowledge base. We groom meticulous, detail-obsessed researchers, sales development reps, and sales operations specialists to improve your sales results with a touch of the BONGA platform.
Whatever creates the demand for scaling customer service, you will need a way to know if your approach is working. That starts with knowing what a great customer service experience should look like and that is our speciality.
Years of Experience