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Focus on your mission, not support

Our speciality increases your competitive advantage which improves your actions across the value chain. As you focus solely on the core business functions you eventually improve your customer satisfaction and increases profit. Save money, resources, and valuable production time as you focus on your specialty while taking advantage of our specialty, which is streamlining core business processes for you.

Clear reporting and real-time insights

Driven by excellence thanks to strong incentives to deliver quality with operational insights that you can leverage to improve your customer experience and grow your business.

Round-the-clock availability

0% of online purchases are made in the evening and week-end. Improve your customer satisfaction and conversion by offering 24/7 support, on all your channels.

100% human, powered by our technology

More than 50% of customers switch to a competitor after a negative experience. This is why 100% of our answers are personal and made by humans, based in your country.

Our key features

Why you should start working with Dial Afrika today.

BPO Solutions
BPO Solutions

We help businesses provide essential services to thousands of people everyday.

Customer Support
Customer Support

For us its about building a long-term relationship, where each customer interaction offers opportunities.

Back Office Support
Back Office Support

We’ve enhanced our back office solutions with automation to help our brand partners reduce costs and increase scalability.

Live Chat Support
Live Chat Support

By connecting through chat support, customers receive instant responses in real time and increasing customer satisfaction.

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Grow Your Business Fast.

Our clients benefit from our high standards of hiring, rigorous training, and extensive lead gen knowledge base. We groom meticulous, detail-obsessed researchers, sales development reps, and sales operations specialists to improve your sales results with a touch of the  BONGA platform.

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Flexible and Scalable Support.

Whatever creates the demand for scaling customer service, you will need a way to know if your approach is working. That starts with knowing what a great customer service experience should look like and that is our speciality.

5458

Conversions

5

Years of Experience

30

Happy Customers

214

Satisfaction

What our customers say about us

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