Privacy Policy

Dial Afrika's Privacy Policy

DIAL AFRIKA'S PRIVACY POLICY

Last updated on December 15, 2022.

1. INTRODUCTION

At Dial Afrika, we care deeply about your privacy, we take it as well as its security seriously. We believe in transparency and we are committed to being upfront about our privacy practices including how we treat your personal information. This Privacy Policy outlines how Dial Afrika Inc and its affiliates (collectively, " Dial Afrika," "we," "our," or "us" ) process the information we collect about you through our websites, mobile apps, and other online services (collectively, the "Services") and when you otherwise interact with us, such as through our customer service channels.

This policy applies to information we collect and which we are controller of:

  • Through your interactions with the Service or Software, including, but not limited to your creation and storage in the Service of information relating to your account information, Agent contact information, your customers (including customer contact information) and location data and dispatch information (including GPS data);
  • On the Website, Mobile Application; Developer portal, Our social media pages and any other websites we operate (collectively, called our "Digital Properties")
  • In telephone call recordings, e-mail, text and other electronic messages to us or routed through the Service, including, but not limited to attachments, documents and files submitted through the website;
  • Through mobile and desktop applications that provide dedicated non- browser-based interaction between you and the Service or portions of the Service; and
  • When you interact with third-party applications or integrations of third-party applications and services through the Service.

It does not apply to information collected:

  • by us offline or through any other means, including information given to us from referral partners and trade organizations, or on any other website operated by the Company or any third-party; or
  • by any third-party, including through any application or content (including advertising) that may link to or be accessible from or on the Service.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to opt out from use of the Service. By accessing or using the Service, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Service after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

If you are located in the European Economic Area ("EEA") or Switzerland, General Data Protection Regulation (GDPR) rights may be applicable to you.

2. INFORMATION COLLECTION

When you visit our site and interact with our services in our various different digital platforms, we collect several types of information as enumerated below:

  1. Identity Data- These include your name, date of birth, aliases, postal address, internet protocol (IP) address, account or user name, government-issued identification documents, social media identifiers or any other relevant identifiers.

  2. Financial Records Data- These include your payment card and bank account details. We may involve third party processors whilst processing this information.

  3. Contact Information Data -These include information such as your email address and phone number

  4. Internet activity and other Device Information- These include information as regards your search and browsing history, device information and its operating system, its cellular provider and any other information collected when you use the internet to interact with our digital properties. We may use cookies and other tracking technologies to collect some of the information enumerated.

  5. Employment Related Information -These include information about your employer company, your title in the company, the company information and address.

  6. Information about your Location- These include information such as exact location from your mobile device and IP addresses.

  7. Additional Data you Provide or We Collect -These include recordings of interacting with our sales and support teams or customer support chat logs, survey responses, information you provide by filling in forms on the site, copies of your correspondence when you contact us, details of interactions you perform on the site for the purchase of subscription plan and fulfilling your subscription order.

3. HOW WE COLLECT THE DATA

a). Information we Collect Automatically

When you visit our site and use our service, we may automatically collect some information that includes:

  1. Usage Information -These are information about your activity on our services that includes device identifiers (i.e., IP address or device identifiers) features you use, the date and time you accessed site and any other relevant usage information.

  2. Transaction Information -When you complete a transaction through our site we collect information about that transaction including the amount, nature of the transaction and date and time of that transaction.

  3. Information Collected through tracking technologies -Together with our service providers we use technologies such as cookies, flash cookies and web beacons to automatically collect certain usage and device information when you access our service and interact with our emails.

b). Information you Provide Directly to Us

We directly collect information provided by you to us including instances you register and interact with our service, visit our offices, participate in our marketing activities (ranging from surveys, promotions, webinars and events)

c). Information Collected from Public Sources

During your interaction with our service, we may collect information from public records held by government authorities and information submitted in public forums or published on social media networks.

d). Information Collected from Your Friends, Colleagues or Employer

We may collect personal data of our current, past and prospective customers as part of our marketing strategy. We may also receive your personal data from a friend or third party who knows you as part of a referral.

e). Information from Third Parties

We also obtain information about you from other 3rd parties such as third-party service providers, companies we do business with such as name and contact data, inferences about your preferences and attributes, inferred fraud risk from identity and fraud prevention partners, companies we partner with to promote our service offerings, data brokers, social media networks (Including widgets of those networks i.e. like and retweet buttons, advertising data-from our ad campaigns or other platforms)


We may use the information we collect separately or in combination for the purpose enumerated below.

4. HOW WE USE YOUR INFORMATION

We use the information we collect for the purposes enumerated below or as otherwise explained to you at the collection points;

  1. To maintain and provide services to you-z We may use the personal information you provide to create, maintain, customize and secure your account and enable you to access the site and services, maintain and improve the services, process and complete your contact and support requests and send you relevant information including purchase confirmation and invoices, diagnose, repair and track service and quality issues, provide security alerts, to personalize your user experience and to respond to any inquiries and complaints.

  2. To help protect the safety and security of our services, business and users such as to investigate and help fraud prevention or any other illegal activity.

  3. To comply with applicable laws and lawful obligations- We may use your information to comply with legal requirements or to defend legal claims against us, this information could also be collected for safety purpose that could involve collection and processing of personal data (i.e. health data) for office visits and any of our events for purpose of complying with public health needs and requirements or as required by the law.

  4. To perform market research or conduct surveys unless you request that you do not wish to participate- This may include us sending you marketing, communications and product recommendations about our service offerings, news and events. We may use your personal information when you opt to participate in questionnaires, promotions, product feedback, events, surveys. You can opt out of marketing communications or by clicking the unsubscribe link at the bottom of our marketing communications.

  5. To fulfil any purpose for which you provide and consent to.

  6. To notify you about changes to the service offerings we provide.

  7. To provide you with notices about your account.

  8. To fulfil corporate transactions such as sales, mergers and acquisitions e.t.c so as to fulfil requests of a prospective purchaser who may be interested in purchasing our companies' assets.

  9. To fulfil a referral request- If you elect to use our referral service to recruit someone to use our services, we will use the personal information provided to contact the person so long as they will have no objection to Dial Afrika contacting them.

  10. To fulfil our own business purpose -We may use your personal information to audit the usage and perfomance of programs you interact with in our site to evaluate and improve your interaction with us, to design and improve on the service offerings, to perform internal research for development and improvement of our technology, to conduct data analysis and testing and in all cases to maintain proper business function.

  11. Depending on any relevant applicable law, when we convert the data to an anonymized aggregated data it may not be personal data anymore and we may use the information for any legal purpose.

5. DISCLOSURE OF INFORMATION

We are forthright and committed to maintaining your trust and thus we believe it's imperative you understand when and with whom we share information about you. We may disclose personal and business information we collect to the below recipients;

  1. Our Subsidiaries and Affiliates -Where necessary we share your personal information with companies owned or controlled by us which includes our parent and holding companies, affiliates, subsidiaries and companies we acquire. The companies will process any information shared in the manner enumerated in this policy.

  2. Authorized Third party Vendors and Service Providers -We may share your personal information with third party vendors or service providers that are working for us i.e. IT service providers, Our hosting providers, Internet service providers, data analytic companies, marketing providers. We may also share the information with third party vendors who perform services for us i.e. identification verification, fraud prevention, advertising, tax and accounting service providers. The information may also be shared with third-party vendors who assist us in fulfilling your orders and requests i.e. credit card and payment processors

  3. Business Partners -We may provide your personal information to our business partners for their own purposes. These may include;

  • To our subscribers
  • To third-party networks and websites for marketing and advertising purpose
  • To reseller partners (These are individuals or companies that market and sell products for us) to enable them notify you about our services. The partners will be required to provide an opt out option in their communication to you
  • To event sponsors we work with

  1. In relation to Corporate Transactions -We may share information about you in relation to fulfilling a corporate transaction being a merger, acquisition, reorganization or in the unlikely event of a bankruptcy.

  2. In relation to Fulfilling Legal Purposes -We disclose information about you if we reasonably believe the disclosure of the information is in accordance with or required by any applicable law to protect the rights, safety and security of Dial Afrika, the public and our users.

  3. Professional Consultants- We may share your personal information with our various professional consultants i.e. accountants, auditors and lawyers

  4. Public -Should you provide feedback, testimonials or make public comments regarding our service offerings we may post your personal details including your name with your consent. We may post anonymous testimonials and content feedback without your consent. Our site may have community forums, comment sections, discussion forums wherein you may post or comment, such information may be read, collected and used by other parties apart from us who access it.

  5. Information Shared with your consent -We share information about you for any other purposes disclosed to you with your consent. If legally permitted we share information with others in an aggregated and de-identified form that doesn't identify you.

6. COOKIES AND THIRD-PARTY TRACKING TECHNOLOGIES

We and our authorized partners collect information via cookies, web beacons, pixels, tags, embedded scripts or other data retrieval and tracking technologies i.e., device identifiers, browser type, operating system, IP address, Internet service provider, your Wi-Fi mac address or Bluetooth Mac address, date and time of your access.

A cookie is placed on your machine (if you accept cookies) or is read if you have visited our Site previously. All of this is done in accordance with applicable laws. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer, Google Chrome) settings. Each browser is a little different, so look at your browser's menu to learn the correct way to modify your cookies. Cookies install information on your computer or device when you visit our site and permit a site to recognize future visits using the device. We and our partners use these tracking technologies to ensure basic functionality of our site and to provide you with offers that may be of interest to you, measure the effectiveness of our marketing campaigns.

Web beacons, also known as clear gif technology, or action tags, assist in delivering the cookie. This technology tells us how many visitors clicked on key elements (such as links or graphics) While using the Site, we do not use this technology to access your personally identifiable information on the Site; it is a tool we use to compile aggregated statistics about Site usage. We may share aggregated Site statistics with our business partners but do not allow other companies to place clear gifs on the Site.

Equally, we directly or in conjunction with our third-party partners use tracking pixels to help us manage content better by improving the user interface or improve our sales and marketing programs for you. In comparison to cookies that are stored in the users computer, tracking pixels are embedded invisibly on web pages. Our site may use information reports regarding user demographics, traffic patterns and purchases. The tracking information may be linked with personal data.

Withdrawing Consent to use of Web Beacons

You may avoid web beacons by configuring your email reader program to disable the functionality that enables remote images to load and by refraining from clicking on any links in email messages.

Cookies Subject to Change

These cookies section are subject to change without notice. As a user you

acknowledge that this information may contain inaccuracies or errors and is subject to

change and we expressly exclude liability for any such inaccuracies or errors to the

fullest extent permitted by law.

DO NOT TRACK

Some browsers transmit-do not track signals to websites. We currently don't take action in response to these signals. You may refuse or delete cookies, if you refuse or delete cookies some of the site's functionality may be inaccessible or not function properly. If you change computers, devices or browsers or use multiple computers, devices or browsers and delete your cookies you may have to repeat this process for each device.

You can elect to activate or later deactivate the use of cookies through a functionality built into your web browser.

Various jurisdictions require that site operators do inform its users on the type of cookies they utilize and in certain instance to obtain the content of the users on the usage of certain cookies.

The Sites include third party social media features, such as the Facebook Like button, and third-party widgets, these features may collect your IP address, which page you are visiting on the sites, and set a cookie to enable the feature to function properly. Your interaction with these features is governed by the privacy policy of the third-party company providing it.

COOKIE LIST

Cookies set by us are called first-party cookies whilst cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing endeavours are called third-party cookies. Specifically, we use cookies and other tracking technologies for the following purposes:

Analytics Cookies

These allow us to count the traffic and the sources to be able to measure and improve the site's perfomance. All these information is aggregated and thus anonymous. Disabling these cookies will prevent us from knowing when you have visited the site and thus, we won't be able to monitor the site's perfomance.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies

These cookies may be set through our site by our advertising partners. These cookies may be used by the partners to show relevant adverts on other sites. The don't directly store personal information but are based in unique identifiers identifying your browser and device. Declining these cookies, means you will experience less targeted advertising.

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

7. CONTROL OF YOUR INFORMATION

We do not share the information that you provide us with third-parties without your permission other than in circumstances enumerated above.

8. DATA RETENTION

  1. When you end or terminate your contractual relationship with us, we may retain certain parts of your personal information in order to comply with the surviving provisions in terminated contracts, as evidence of perfomance of our contractual obligations, to comply with applicable tax, audit and legal requirements. We will also retain your personal data during the applicable limitation period by any relevant statute for the formulation, exercise or defence of any potential legal claims.

  2. We take all reasonable steps to ensure your personal data is protected against accidental or unlawful destruction, use, loss and disclosure.

  3. Where we are in control of your personal data, we will retain it for as long as necessary to fulfil purposes enumerated in section 4 of this policy.

  4. In instances we have no legitimate business need or any legal ground to process the personal information provided to us, we will take all reasonable steps to delete or anonymize and where this is not possible, we will secure this personal information data and isolate it from further processing until deletion is possible.

9. CORRECTING INFORMATION

You can review and change your personal and business information at any time by logging into the site and changing it on your account profile page.

You can also reach out to info@dial-afrika.comrequesting access to, correction or deletion of any personal or business information you have provided to us. In some instances, it may not be possible to delete your information except by deleting your account as well.

Where for legal or compliance reasons we may decline to approve a request to correct or change information where we believe such change would violate a law or legal requirement or cause provision of incorrect information.

10. INFORMATION ON CHILDREN

We do not knowingly collect or solicit information from individuals under the age of 13 nor do we send request for personal information to them. In the event we learn that we have inadvertently collected such information from a child, we will take reasonable steps to delete that information. If you believe we have information from such a child please contacts us at legal@dial-afrika.com

11. TRANSFER OF INFORMATION

We store and process your information in Kenya and United States of America or any other country in which Dial Afrika or its subsidiaries and affiliates maintain facilities. By accessing and using our site, you acknowledge and consent to the transfer, storage or processing of information outside of your country. Various jurisdictions moreso in the European Economic area have data protection laws and regulations placing restrictions on such transfer and we are committed to comply with them. However, your use of our site and provision of such information should be in compliance with the applicable data protection laws and regulations in your jurisdiction.

12. CHANGES TO THIS POLICY

This privacy policy will evolve with time and when we update it, we will revise the last update below and post the new policy, in other instances we provide additional notice (such as adding a statement to our site) Kindly review the policy on a regular basis as you access our services to keep updated on our privacy practices.

13. SUPPLEMENTAL PRIVACY NOTICE FOR USERS IN THE EEA, UK, AND SWITZERLAND

With respect to individuals who are based in the EEA, Switzerland or the UK, these European Privacy Notices are incorporated and made a part of our Privacy Policy, and the terms of these European Privacy Notice shall control in the event of any inconsistency. The terms used in these European Privacy Notices have the same definitions provided in the Privacy Policy, unless they are expressly given a new definition here.

If you are a resident of the EEA, Switzerland or UK, you are entitled to the following rights in relation to your Personal Information, You are entitled to the rights under Chapter III of the EU General Data Protection Regulation, applicable UK data protection law, or Section 2 of the Swiss Federal Act on Data Protection with respect to the processing of your personal data being:

  • Right to rectification: You have the right to request that we correct any Personal Information about you that is inaccurate, and to request that we complete the Personal Information we hold about you where you believe it is incomplete.
  • Right to restrict processing: You have the right to request that we restrict the processing of your Personal Information, under certain conditions.
  • Right to access: You have the right to request from us a copy of the Personal Information we hold about you.
  • Right to data portability: You have the right to request that we transfer the Personal Information we have collected about you to another organization, or directly to you, under certain conditions. You can also request a copy of your Personal Information in a structured, common, and machine-readable format.
  • Right to erasure: You have the right to request that we erase your Personal Information, under certain conditions. In the event of an erasure request, we may retain a copy of your Personal Information for our record-keeping purposes and to avoid entering your Personal Information in our systems after your request
  • Right to object to processing: You have the right to object to our processing of your Personal Information, under certain conditions, and you have an unconditional right to object to the processing of your Personal Information for direct marketing purposes.
  • Right to withdraw consent: Where we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time. Your withdrawal of consent does not impact the lawfulness of our processing up to the point of consent withdrawal.
  • Right to make a complaint to your data protection regulator: The Information Commissioner's Officer is the regulator in the UK and their details are here: https://ico.org.uk/make-a-complaint/.Here is a list of the regulators in the EU: https://edpb.europa.eu/about-edpb/board/members_en.

To exercise the rights described above, please submit a request to us by emailing us at legal@dial-afrika.com

Please note that there are exceptions to the various rights listed above. For example, we may have a legal obligation to retain some of your Personal Information. We will respond to your request within 30 days, or otherwise in accordance with relevant statutory deadlines.

Legal Bases for Processing

We process personal data consistent with our disclosures in this Privacy Policy. We process personal data on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide Website (such as when you become a Subscriber); and (3) as necessary for our legitimate interests in providing the Website where those interests do not override your fundamental rights and freedoms related to data privacy. EEA, UK, Swiss users may review or update your preferences regarding how the Company and our third-party partners process your personal data at any time by using the tool at the bottom of this page.

International Information Transfers

We may transfer Personal Data about you among us and to our subsidiaries or affiliates, as well as to the categories of third parties identified in the disclosure section of the Privacy Policy. Personal Data may be transferred to, stored and processed in a country other than the one in which it was collected, including, but not limited to, the United States and Kenya. The country to which Personal Data is transferred may not provide the same level of protection for Personal Data as the country from which it was transferred.

We may transfer Personal Data about you outside the EEA, and when we do so, we rely on appropriate or suitable safeguards recognized under the GDPR, including adequacy decisions and standard contractual clauses.

14. CONTACT INFORMATION

Should you have any further questions or feedback about this policy and our data handling practices contact us at legal@dial-afrika.com

This Policy was last updated on December 15, 2022.

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