Customer Journey with Scalable Products

Realize success with extraordinary customer experience

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Africa’s Best Omnichannel Call Center Solution

Reach a wider audience from a single platform.

  • Bonga by Dial Afrika
  • CRM
  • Chat Desk
  • NIA


The AI Powered Assistant for Bonga

Introducing Nia, the AI powered assistant for Bonga. With Nia you will be able to analyze customer sentiments, spot anomalies in ticket traffic, run key word analysis on voice calls and chat desk. Let Nia process your customer queries and suggest appropriate solutions from your Knowledge Base.

NIA: Coming soon
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